When making a claim, you need to notify us as soon as reasonably practicable after you are aware of the damage to, or loss of, your motorcycle. If you suspect theft, burglary, illegal conversion, arson or malicious damage, you must also notify the Police.
You must also complete a claim form as soon as reasonably possible, and in any case within 30 days of becoming aware of the damage or loss.
Simply call us on 0800 PROTECT (776 832) and follow the prompts to register a new Motorcycle claim, or you can email us on motorteam@protecta.co.nz
If you were involved in an accident then here are some quick points to remember:
- Safety is paramount so secure the scene
- Do not admit liability
- Obtain the other vehicles details, including of the driver
- See if there were any witnesses
- Secure your vehicle
- Contact Protecta Insurance
Please note that the above list is just a guide, each accident scene is different. If there are any injuries, you must report the accident to the Police, and it’s important to obtain medical assistance if you suspect anyone may have been hurt. In general, the more information you can provide to us on the details of the accident, the faster we can have your claim settled, so try to make notes on everything while it is still fresh in your mind.
We can post you a copy of the appropriate claims form, or you can download and print one off yourself using the following links. You still have to notify us of the claim as soon as reasonably practicable and before the claim form is submitted:
Please note that these forms are for making a claim on your motorcycle insurance policy; if you'd like to make a claim under your car insurance policy then please locate and download the appropriate car claim form.
For more information on the procedure for making a claim under your car insurance, please read our FAQ "What is the procedure for handling motorcycle insurance claims?""
More information on what our motorcycle insurance policy covers you for is available by reading our Motorcycle Insurance Policy Wording,
or viewing our Motorcycle Insurance FAQs.