Contact Protecta Insurance
Got something you’d like to ask us? Please choose from the following methods of contact.
Customer Services, for all queries regarding quotes or administration of your policy (including payments):
Claims Team, for Car Insurance, Motorcycle Insurance or Classic Vehicle Insurance claims:
All our departments (including 24/7 roadside assistance) can be contacted on our toll-free number 0800 776 832
International callers: Phone +6493776872 during business hours to talk to our Customer Service team. Please note our Time Zone is NZST, or UTC+12 (NZDT / UTC+13 during Daylight Savings). To check our current local time, click here.
Our office hours are 8:00am to 5:00pm, Monday to Friday. Outside of these hours, our phones are answered by our after hours / roadside assistance team.
You can write to us at:
You can visit us at:
110 Symonds Street
For Customer Services, fax 09 379 6779
For the Claims Team, fax 09 915 7831